Refund & Return Policy
💳 Refund & Return Policy
Thank you for shopping at Glowloo! We’re committed to providing you with high-quality beauty and self-care products. Please take a moment to review our refund and return policy.
📦 Return & Refund Eligibility
We accept refunds or replacements in the following cases:
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Items received damaged or defective
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Items not matching the order (wrong color, size, or product)
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Order not delivered within the expected time frame
If you experience any of the above, please contact us within 7 days of receiving your order at info@glowloo.com. Be sure to include:
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Your order number
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A clear photo or video showing the issue
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A brief explanation
Once we’ve reviewed your request, we’ll issue a replacement or refund as appropriate.
🚚 Delivery Time
Delivery usually takes between 10 to 25 business days, depending on your location and local customs processes. We always strive to process and ship orders promptly.
Note: We are not responsible for delays caused by:
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Customs clearance
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Incomplete or incorrect shipping addresses
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Missed deliveries due to unavailability
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Uncontrollable external factors (weather, logistics issues, etc.)
❌ Non-Refundable Cases
Please note that we do not offer refunds in the following situations:
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Change of mind after purchase
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Incorrect shipping address entered by the customer
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Refusal to accept the delivered package
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Delays within the standard delivery window
🔁 Exchanges
We do not offer exchanges for items ordered in the wrong size, color, or style. If you received the wrong item or a defective product, we will resolve it promptly through a replacement or refund.
📩 Need Help?
Our support team is always ready to assist you.
Reach out to us at:
📧 info@glowloo.com
🌐 www.glowloo.com
